Frequently Asked Questions

Ordering & Payment

 

Do I need to pay in advance?
For most orders, no — we operate on Cash on Delivery (COD). However, orders above PKR 5,000 require a confirmation advance of PKR 500 – PKR 1,000 before dispatch. This amount is deducted from your total and you pay the remaining balance when your order arrives.

Why is a confirmation advance required for large orders?
The advance helps us confirm serious orders and ensures your item is reserved and dispatched promptly. It protects your order from delays and guarantees priority handling.

How do I pay the confirmation advance?
Our team will contact you via WhatsApp after your order is placed and share bank transfer details. Once the advance is confirmed, your order is dispatched immediately.

Can I pay the full amount in advance?
Yes, If you prefer to pay the full order amount upfront via bank transfer, you are welcome to do so. Contact us on WhatsApp after placing your order and we'll share payment details.

What happens to my advance if I cancel my order?
If your order has not yet been dispatched, contact us immediately and we will process a full refund of your advance via bank transfer. If the order has already been dispatched, the advance is non-refundable.


Orders & Delivery


How long does delivery take?
Standard delivery across Pakistan takes 3–5 working days. Same-day delivery is available in Lahore. You will receive a tracking update once your order is dispatched.

Do you offer Cash on Delivery (COD)?
Yes. COD is available on all orders across Pakistan. You pay when your order arrives at your door.

Is there a minimum order for free shipping?
Free shipping applies on all orders above PKR 2,500. Orders below this amount may have a standard delivery charge applied at checkout.

Which cities do you deliver to?
We deliver nationwide — Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and all major cities and towns across Pakistan.

Can I track my order?
Yes. Once your order is shipped, you will receive tracking details via WhatsApp or SMS. You can also contact our support team for an update.


Products


Are your products original and good quality?
Yes. Every product sold on AuraFit is sourced and quality-checked before listing. We don't list products we wouldn't use ourselves.

Do resistance bands come in different resistance levels?
Yes. Our resistance bands and pull-up bands are available in multiple resistance levels — from light to heavy. Check the individual product page for the full variant breakdown and which level suits your goal.

What thickness yoga mat should I buy?
For general yoga and Pilates: 6mm. For joint support and floor exercises: 8mm or above. For portability and travel: 4mm. All thickness options are listed on the yoga mat product page.

Are your kettlebells suitable for beginners?
Yes. Our vinyl-coated kettlebells are available from 2kg to 30kg, making them suitable for complete beginners through to advanced athletes.


Failed Deliveries


What is a failed delivery?
A failed delivery occurs when our courier attempts to deliver your order but is unable to complete it — due to an incorrect address, unavailable recipient, refused delivery, or unreachable phone number. The order is then returned to AuraFit.

What happens if my order is marked as failed delivery?
If your order is returned to us as a failed delivery:

  • The order will not be re-shipped without a confirmation advance — regardless of order value
  • All future orders from the same customer will also require a confirmation advance before dispatch
  • This policy applies permanently once a failed delivery is recorded against your details

I missed my delivery by mistake — can my order be reshipped?
Yes. Contact us via WhatsApp with your order number as soon as possible. We will arrange reshipment once a confirmation advance is received to secure the order.

Will I be charged again if my order is reshipped?
You will not be charged an additional delivery fee. However, a confirmation advance is required before reshipment, which is deducted from your total on delivery.

How do I avoid a failed delivery?

  • Double check your delivery address and phone number at checkout
  • Keep your phone reachable on the day of expected delivery
  • If you know you'll be unavailable, contact us in advance to reschedule


Returns & Exchanges


What is your return policy?
We offer a 14-day return and exchange policy on unused items in their original packaging. If you received a damaged or incorrect item, contact us immediately and we will resolve it.

How do I initiate a return?
Contact our support team on WhatsApp or by phone within 14 days of receiving your order. Have your order number ready and describe the issue. We will guide you through the process.

What if I ordered the wrong variant?
Contact us as soon as possible — ideally before the order is dispatched. If already delivered, it falls under our standard exchange policy for unused items.


Contact & Support


How do I contact AuraFit?
You can reach us via:

  • 💬 WhatsApp: +92 336 4766603
  • 📞 Phone: +92 336 4766603
  • 📧 Email: aurafit.com.pk@gmail.com
  • 🕐 Available: Monday to Saturday


How quickly do you respond?
We typically respond within a few hours during support hours (Mon–Sat). WhatsApp is the fastest way to reach us.